Did You Know That You Were Selling People’s Information?

I sure didn’t? I bet you didn’t either!

But apparently, we’ve been pegged by PC Magazine as a bunch of unscrupulous small businesses owners. Instead of spending our days creating the products we love, changing diapers, teaching our preschoolers how to read and answering boatloads of customer service emails, we’re actually sitting back waiting for someone to enter their email address so we can sell it.

Now, I don’t know about you, but I have no idea who would want to buy my client’s email addresses. I don’t even want to know who would want to do that.

I have also take the necessary precautions to protect my client’s data — and my client’s customer’s private data, including using PCI complaint servers and scripts, encrypting my client database, using strong passwords and an SSL connection.

My friend Lynette from Tech Based Marketing quotes PC Magazine software expert Neil J. Rubenking:

When you buy something at a small, lesser-known online store, there’s a decent change they will sell your address to spammers … Sign up for a newsletter? Your address could certainly get sold.

What?! As I pointed out before — how many of us even know how to sell an address? Most of us are just trying to figure out how to setup our store, run our business, sell our products and make however much money we need to cover costs and make a small profit. We’re more concerned with providing our customers with customer service and a product that they will love, than with figuring out how to sell a few hundred email addresses.

Talk about lumping a bunch of honest small business owners in with a bunch of unscrupulous scammers who really have no interest in running a legitimate business.

Another friend, Alice Seba, remarks in the comments area of Lynette’s site:

Morals and ethics aside, I don’t think most smaller online retailers are aware of or would know how to get into the lucrative opportunity of selling personal information. It’s the big companies that know and do this, unless they explicitly state they don’t.

For the record Lynette, I don’t think it’s illegal to do so. I think it becomes illegal if you state you don’t, but do anyway.

Interesting point, huh?

I take great care with my client’s information, because I am one of them. I am a WAHM, too. I know what it means to have your information leaked. I would not do this.

It’s the big companies, as Alice says, with their inch-thick terms of use that collect millions of names — and then suddenly you start receiving all kinds of junk.

That’s my opinion. And I see it’s shared by Lynette and Alice.

What do you think? What has your experience been?

Have you had a small product-selling business sell your information? Have you had a large business do this? Would love to hear your stories.

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  1. Lynette Chandler said,

    May 17, 2008 @ 2:21 pm

    Hey Michelle, thanks for trackbacking to my post. Let me share something with you. For many years I have not subscribe to even one magazine. I finally relented and started ordering one or two. First by requesting for a free professional magazine. They asked me a ton of questions which I almost gave up half way. But they ‘worded’ it like I have had to apply and ‘qualify’ for it.

    Truth of the matter, they’d probably have sent it to me anyhow. Not long after that I got inundated with tons of mail inviting me to subscribe to other magazines at ‘Professional rate’. I’ve also started receiving email from people I know I have not signed up directly from. But they ‘qualify’ it by saying because I am subscriber to such and such a magazine. WTF?

    I gave permission to them. Not you. But you know what? They ‘hide’ that by having all these ’sister’ companies, I don’t even know how they do it. And finally, I don’t recall once ever seeing a fine print to tell me what by applying for the free magazine they would share my info.

    In so many years of dealing with the “online mom and pop” businesses, I don’t receive such things. Sure, sometimes the volume of mail is higher but they always come from the people I signed up with, not from other people who purchased their lists.

  2. Michelle Waters said,

    May 18, 2008 @ 7:41 am

    Thanks for the comments, Lynette!

    I’ve ordered from small WAHMs before as well and have never had an issue with my information being sold. I’ve also worked with hundreds of moms and they were all focused on selling their product — not on collecting information to sell.

    I sure hope the author of that Q&A responds to this backlash. I’d be interested to know what he says.

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