If You’re Afraid Of The Watersweb Helpdesk
December 22, 2006 by Michelle Waters
Please take a look at this helpdesk commentary from my friend Kelly McCausey, who ownes WAHM Talk Radio.
Most of my clients have been very understanding of my switch to a helpdesk several month ago. They were especially understanding when they realized that my helpdesk is staffed 24 hours a day, seven days a week, with technicians who know the inner workings of my servers.
However, I have had a small handful of clients who missed the emails I send every few months telling them about the helpdesk, who ignore the message on my answering machine instructing them to use the helpdesk for a fast response, or who just don’t like the helpdesk.
I hope that Kelly’s blog entry will help them see the light and understand that the helpdesk is there to help insure excellent customer support, not hinder it.
[tags]customer service, helpdesk, technical support, small business[/tags]
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