Can You See Your Dining Room Table?
October 16, 2008 by Michelle Waters · Leave a Comment
Welcome to Episode #53!
We’ve all heard the stories of the work at home crafter whose home becomes overrun with supplies and inventory. Or the direct sales consultant who’s required to carry inventory for her customers and it takes over every corner of her house. Pretty soon the kids have no where to do their homework and the family is left standing in the kitchen to eat their dinner.
Well, that doesn’t have to happen anymore! Small business owners CAN afford to hire an order fulfillment company to get the inventory out of their homes.
How Do You Handle Customer Problems?
June 5, 2008 by Michelle Waters · Leave a Comment
Welcome to Episode # 36!
Online business owners need to remember that without customers buying their product or service, the business owner will not make money. Simple common sense, right? So doesn’t it also make sense to treat these same customers like royalty so they will come back and make future purchases? Sure it does.
Eventually, your customers will have questions or possibly problems that you will need to solve. Do you have a system in place to handle those issues? If not, chances are your customers will become angry, possibly return the product, and you will lose those valuable customers to a competitor for future sales.
This week we discuss various customer service systems that any business owner can implement. Services do not have to be expensive; in fact, there are some customer service open source software that is free to download. We will also discuss why relying solely on email for your customer service is not a good idea.
If you need assistance in perfecting your customer service or any other aspect of your business, consider hiring an experienced business coach who can guide you and answer your questions.
Do you have any tips for improving customer service? Feel free to share by leaving a comment below!
