We start out in business with stars in our eyes, dreaming about how wonderful our customers will think our products are, how they will love our services and how we’ll make sure no one ever has a complaint.
And then reality hits.
If you are in business, and you’re actual working with other people, there will be complaints. Even if you’re the best in your industry, you will have complaints.
What many business owners don’t realize though, is that many customer complaints can be preventing by anticipation.
- When you’re planning your business process, find out from people in your target market what they need from you. For example, if you’re a web designer, your potential clients may need extra hand-holding and assurances during the building phase, or during the launch phase.
- Create a FAQ on your site to answer common questions.
- If you provide a service that requires several steps to complete over time, send each client an outline of the process.
- Ask lots of questions upfront that will help you understand the process and goals your client is envisioning.
- When a customer does complaint, remain professional and find out what problem the customer is experiencing. Then offer a solution.
You can read more customer service related posts on my blog:
- What Does Great Customer service Mean To You?
- How To Build A Relationship With Your Customers
- How To Create Lifetime Customers
For more information on how to provide exceptional customer service, download my report: