What’s On Your Home Page?

I do 99.9 percent of my online browsing in Firefox, so I have about five different sites set to open in their own tabs when I start the browser.

Those sites include:

1. Mom Masterminds forum
2. Watersweb Helpdesk
3. Watersweb Shops Support Forums
4. My Google Homepage (used to be Google Calendar, but I switched since I can load the calendar on the homepage site. Hmmm… I may just make them both homepages…)

How about you? What’s you’re homepage?

If You’re Afraid Of The Watersweb Helpdesk

Please take a look at this helpdesk commentary from my friend Kelly McCausey, who ownes WAHM Talk Radio.

Most of my clients have been very understanding of my switch to a helpdesk several month ago. They were especially understanding when they realized that my helpdesk is staffed 24 hours a day, seven days a week, with technicians who know the inner workings of my servers.

However, I have had a small handful of clients who missed the emails I send every few months telling them about the helpdesk, who ignore the message on my answering machine instructing them to use the helpdesk for a fast response, or who just don’t like the helpdesk.

I hope that Kelly’s blog entry will help them see the light and understand that the helpdesk is there to help insure excellent customer support, not hinder it.

[tags]customer service, helpdesk, technical support, small business[/tags]