Finally Friday: How Did Your Week Go?

This week’s Finally Friday post is a bit late — by about 30 minutes, to be exact.

In short, this week has been a rollercoaster. I think I’m still stumbling around. LOL!

Let’s see if I can put together a summary:

Tuesday — Received an awesome testimonial from a very happy client.
Wednesday — Woke up to discover we’d accidentally deleted a client’s site. *A webhost’s worst nightmare!*
Wednesday night – Finally recovered deleted site and reinstalled it after working with team all day.
Thursday — Received another glowing review from a happy client.
Thursday afternoon — A client requested a refund a day too late per our TOS, claiming she had already asked for her site to be canceled. No such cancellation request exists anywhere in the helpdesk. We ask her to send us her copy of her request. She declines and threatens chargeback. *sigh*
Friday — Amazingly enough, nothing spectacular happened this day — neither good nor bad.

I am going to the Rose Rock Parade in my town Saturday. Then Aimee and I are heading to Prague, Oklahoma to buy a stash of Kolaches. It’s been a few years since I’ve made it out there, but I’m determined.

See you all on Monday!

It Is Always So Great To Hear Postive Feedback From Customers

I was grinning from ear to ear and floating across my office after receiving these comments from a happy customer:

Michelle, Thank you for all of the hard work you put into your business so that I can make mine a success. You are consistent with OUTSTANDING customer service. You are the only company I would ever think of using for SKP, hosting and all the other services you provide like helping us with copy content and how to improve our sites!
Kris Congo-Owner
Punchwork Studio
http://www.punchworkstudio.com

Thank YOU very much, Kris, for being such a great client. I have enjoyed working with you and I wish you all the success you desire.